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Fraud prevention


In case of loss, misplacement, robbery, theft or misappropriation of access data to the Eupago plataform, or suspicion of fraud, the Eupago account holder must immediately notify Eupago through the fastest means, without any undue delay, and transmit all the information they have.

The communication must be addressed to the person responsible for the SIRT (Security and Incident Response Team) - Telmo Santos, by phone to 222 061 597 or via e-mail to fraude@eupago.pt.

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Eupago is ISO/IEC 27001:2022 certified

Eupago has achieved ISO/IEC 27001:2022 certification for its Information Security Management System, reinforcing its commitment to security, trust and the continuous improvement of the processes that support its payment solutions.

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AENOR Segurança Informação ISO/IEC 27001
Certification and security

What is
ISO/IEC 27001:2022?

ISO/IEC 27001:2022 is an international standard for information security management systems.
In practice, it sets requirements for companies to identify risks, implement controls, monitor processes and continuously improve how they protect the information under their responsibility.
For companies operating in payments, data and digital services, this certification is an important sign of operational maturity, internal discipline and commitment to good security practices.

Norma Internacional
Certified scope

What has been certified at Eupago?

The certification awarded to EUPAGO - INSTITUIÇÃO DE PAGAMENTO focuses on its Information Security Management System.

Information security management system that supports the provision of payment methods, the provision of account information services, the provision of payment initiation services, and the management of payment accounts.

Norma Internacional
In other words, the certification is linked to the processes that support Eupago's activity as a payment institution, including essential services for companies that depend on reliable payment solutions.
Customers and partners

What does this mean for customers and partners?

More than a certificate, this certification reinforces Eupago’s commitment to trust, transparency and continuous improvement. It reflects the adoption of information security practices and management processes covered by the certified system.

Processes assessed Processes assessed according to international standards, with a focus on information security management.
Greater transparency Greater transparency around Eupago's commitment to security and compliance in an industry where reliability is essential.
additional trust factor An additional trust factor for companies that rely on digital payments, integrations, account services and operational processes based on security best practices.
An ongoing commitment An ongoing commitment to improvement, as certification requires continuous monitoring, review, and maintenance of the management system.
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Certification

Certification details

Details of the ISO/IEC 27001:2022 certification that attest to Eupago's commitment to information security.

Certification
Certified organization EUPAGO - INSTITUIÇÃO DE PAGAMENTO, LDA.
Certification body AENOR
Standard ISO/IEC 27001:2022
Certificate number SI-0082/2026
Certified system Information Security Management System
First issue date 7 May 2026
Valid until
7 May 2026 7 May 2029

View certificates

The certificates are available in Portuguese, English, and Spanish.
PT ISO/IEC 27001:2022
View the official version in Portuguese Portuguese certificate
EN ISO/IEC 27001:2022
View the official version in English English certificate
ES ISO/IEC 27001:2022
View the official version in Spanish Spanish certificate
The documents include the certification details, certification body, validity period and certified scope.

Frequently Asked Questions

What does ISO/IEC 27001:2022 certification demonstrate?

The certification demonstrates that Eupago's Information Security Management System has been assessed and certified in accordance with the requirements of the ISO/IEC 27001:2022 standard, within the defined scope. In practice, it shows that processes, controls and management practices are in place to support information security, with monitoring and continuous improvement.

How is the ISO/IEC 27001:2022 audit process carried out?

The audit process includes the analysis of security documentation, procedures and records, as well as the practical verification of processes in Eupago's day-to-day operations.
It may also include interviews with teams and an assessment of how security controls are implemented, monitored and maintained.
This helps confirm that the Information Security Management System is not only documented, but also integrated into the Eupago’s practices and responsibilities.

What is an Information Security Management System?

It is the set of policies, processes, responsibilities and controls that an company uses to manage information security in a structured way.
Its purpose is to support the confidentiality, integrity and availability of information through consistent management, monitoring and continuous improvement practices.

Where can I access the certificates?

You can access the official certificates on this page, available in Portuguese, English and Spanish. View Certificates

How long is the certificate valid for?

The certificate is valid until 7 May 2029.

What is AENOR?

AENOR is an international certification, inspection and training organization, recognized in the Iberian and European markets for the assessment and certification of management systems.
In Eupago’s case, AENOR was the entity responsible for assessing and certifying the conformity of the Information Security Management System with the requirements of the ISO/IEC 27001:2022 standard, within the certified scope.

Security, trust and payments built on solid foundations.

ISO/IEC 27001:2022 certification reinforces Eupago’s commitment to information security and the continuous improvement of the processes that support its payment solutions.
Looking for payment solutions for your company? Talk to our team.

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Security and trust
Contacts

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EUPAGO - INSTITUIÇÃO DE PAGAMENTO, LDA.

FISCAL DATA

Taxpayer number 513212744

Share capital 1.000.000,00 €

PHONE

00351 22 206 15 97

(Chamada para a rede fixa nacional)

E-MAIL

geral@eupago.pt

HEAD OFFICE

Praça Artur Santos Silva 74, 4200-534 Porto (Portugal)

OFFICE

Rua General Firmino Miguel, n.º 12 C

1600-300 Lisboa, Portugal

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Do you have any questions or do you need help?

Contact our services at Porto or Lisbon

(*) +351 22 206 1597

(*) Call at the cost of the national fixed phone line

Lisboa

Rua General Firmino Miguel, n.º 12 C
1600-300 Lisboa, Portugal

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Praça Artur Santos Silva, 74 4200-534 Porto, Portugal

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Cost.ª de los Desamparados, 2 28014 Madrid, España

©2014-2026 Eupago
Eupago - Payment Institution, Lda., Institution supervised by and registered with the Bank of Portugal under the number 8709 with the taxpayer number 513212744 and with a share capital of 1,000,000.00 euros