Multibanco Reference Payments,
a classic that never goes out of style.

With Eupago, it’s very easy to generate Multibanco references for your online store or business. Use Eupago’s intuitive integrations or your client area to create Multibanco references, receive automatic payment confirmations, and process refunds effortlessly.

Advantages of accepting Multibanco reference payments

✓ Offer the #1 payment method in Portugal

Did you know that payment method is the third most important factor for Portuguese consumers when choosing a store? Multibanco remains the preferred payment method for the Portuguese, making it essential for your business.

✓ Inspire customer confidence

All Portuguese consumers are familiar with Multibanco reference payments. That’s why it’s considered secure. It’s also secure for merchants, as payments cannot be canceled.

✓ Start generating Multibanco references automatically

Integrate Eupago with your online store or invoicing software to automatically create Multibanco references. When the customer pays, the order or invoice is marked as paid without having to check your bank statement.

✓ Send reminders and prevent missed payments

Send automatic reminders to customers when a Multibanco reference payment is still pending. This is one of Eupago’s payment optimizations to increase your conversion rate and avoid forgotten payments.

✓ Create Multibanco entities and references with deadlines

Multibanco references with deadlines are ideal for selling tickets, managing stores with limited stock, or billing for services. If customers miss the deadline, Eupago sends a notification so they can request a new reference.

✓ Accept Multibanco reference payments even without a website

Generating Multibanco references through your client area or pay by link is quick and easy. So even if you don’t have a website, you can create Multibanco references. We’re a solution for all types of businesses — even those just starting out!

Frequently Asked Questions about Multibanco reference payments.

How can I create a Multibanco entity and reference with Eupago?

If you have an online store, just integrate Eupago with your e-commerce software — Shopify, WooCommerce, PrestaShop, Adobe Commerce (Magento), or Jumpseller. Your customers will then be able to choose Multibanco reference payments at checkout.

If you don’t have an online store, you can integrate your invoicing software (Moloni, Invoicexpress, B-Online, Facturama, GESFaturação, Keyinvoice, Magnifinance, PHC, Sendys, Sage, and Sage Retail) with Eupago’s API. This way, each invoice will generate a Multibanco reference for customers to pay.

If you don’t have a website or don’t want to integrate Eupago with other software, you can create Multibanco entities and references through your Eupago client area. Then, send the payment reference details to your customers by email or SMS.

If you usually sell through private messages, you can direct customers to the Pay by Link.

When will I receive Multibanco payments made through Eupago references?

Payments are transferred daily. Unless there are force majeure issues, you will receive the funds in your bank account on the next business day after payment is received. Eupago is a payment institution supervised by the Bank of Portugal, so you can be sure your money is safe.

What are the commissions for Multibanco reference payments?

Eupago’s commissions are automatically deducted from the transaction value. You only pay when the customer uses the reference and completes the payment.

For Multibanco reference payments, our commission is €0.22 + 1.5% of the total amount.
For example, if you receive a €10 payment via Multibanco reference, we will transfer €9.63 to your account. Eupago’s pricing is completely transparent and available here.
 

Why choose Eupago instead of other Multibanco payment gateways?

We know other companies also provide Multibanco entities and references. However, Eupago doesn’t just create references for you to send to customers by email or SMS. Over time, we’ve introduced optimizations that help increase your sales.

That’s why — unlike many competitors — we offer Multibanco references with deadlines, failover (notifications when a payment is missing), a simple refund management system, and dozens of integrations with e-commerce, invoicing, and admin software.

Plus, Eupago’s gateway offers much more than Multibanco and MB WAY payments. If you ever want to offer more payment methods to your customers, you can easily start accepting installment payments with Cofidis Pay, direct debit, or credit card payments. As your business grows, we grow with you.

How can I process refunds for Multibanco payments?

Eupago has developed an easier way to manage your Multibanco payment refunds. Go to your Eupago back office, select the payment, and choose the “refund” option. Then, simply add the customer’s IBAN and submit. The refund will be processed the next day.

All the payment methods your customers use,

with the ease your business wants.

1. Apple Pay
2. Bizum | Sell more and better in Spain with Eupago
3. Bizum
4. Cofidis Pay
5. Direct debit
6. MB WAY
7. PIX
8. Paysafecard
9. Payshop
10. Visa and Mastercard