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Fraud prevention


In case of loss, misplacement, robbery, theft or misappropriation of access data to the Eupago plataform, or suspicion of fraud, the Eupago account holder must immediately notify Eupago through the fastest means, without any undue delay, and transmit all the information they have.

The communication must be addressed to the person responsible for the SIRT (Security and Incident Response Team) - Telmo Santos, by phone to 222 061 597 or via e-mail to fraude@eupago.pt

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Do you have any questions or do you need help?

Contact our services at Porto or Lisbon

(*) +351 22 206 1597

(*) Call at the cost of the national fixed phone line

Lisboa

Avenida Prof. Dr. Cavaco Silva,
Edifício Qualidade B1, 2A
2740-122 Porto Salvo, Portugal

Porto

Praça Artur Santos Silva, 74 4200-534 Porto, Portugal

Madrid

Cost.ª de los Desamparados, 2 28014 Madrid, España

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Eupago - Payment Institution, Lda., Institution supervised by and registered with the Bank of Portugal under the number 8709 with the taxpayer number 513212744 and with a share capital of 1,000,000.00 €